Create a Customer Support Email Agent

Create a workflow that automatically categorizes support emails, creates help desk tickets, and sends responses

How to create a customer support email agent?

Create an intelligent workflow to process customer emails by classifying their intent, setting priorities, and generating personalized responses.

1. Set up email classification

   

   Create a Prompt with these system instructions:

   Email classifier Prompt

   Analyze support emails and classify them by:
   
   1. Category:
   
      - Technical Issue
      - Billing Question
      - Feature Request
      - Account Management
      - General Inquiry
   
   2. Priority:
   
      - P1: Critical - Service down, security issues
      - P2: High - Major functionality blocked
      - P3: Medium - Non-critical issues
      - P4: Low - General questions, feedback
   
   3. Sentiment:
      - Positive
      - Neutral
      - Negative
      - Urgent
   
   Output:
   {
   "category": "string",
   "priority": "number",
   "sentiment": "string",
   "key_points": ["array of main issues"]
   }
   
2. Add priority scoring

   Create a Prompt to determine response handling:

   

   Priority scorer

   Determine:
   
   1. Response time SLA(Service Level Agreement)
   2. Team assignment
   3. Escalation needs
   4. Customer tier impact
   
3. Create help desk ticket

   Add an API node to create tickets in your help desk system:

   
4. Generate personalized response

   Create a Prompt for customized responses:

   Response generator Prompt

   Create a response that:
   
   1. Uses customer name
   2. Acknowledges the issue
   3. Lists next steps
   4. Follows brand voice
   5. Includes helpful resources
   6. Sets clear expectations
   

   
5. Send email response

   Configure an API node to send the generated response:

   

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